Krikry's Privacy Policy – Your data is safe with us

Krikry is a trusted online Sports Betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") applies to the Krikry website, mobile app, and all associated services.

This Privacy Policy clearly sets out what data Krikry collects, why it is collected, how it is used, and the circumstances under which it may be shared with third parties. By using Krikry's services, you are deemed to have accepted this Privacy Policy.

Our Privacy Policy has been developed in compliance with international data protection standards. Krikry continually reviews and updates this policy to ensure your information remains protected at all times.

Krikry collects certain information to provide you with the best possible experience. We only collect what is genuinely necessary to operate our services.

Information Provided Directly

• Full name, date of birth, and National ID number (for registration and KYC verification)
• Mobile number & email address (for communication and account verification)
• Address & postal code (where applicable)
• Payment information (bKash / Nagad / Rocket number or bank account details)
• KYC Documents – copy of National ID, passport, or driving licence

Automatically Collected Information

• IP address & device type
• Browser Information & Operating System
• Session duration and pages visited
• Betting history and transaction records
• Login time and approximate geographic location

Krikry uses your information only for clearly defined purposes. We never use data unnecessarily. The key purposes are described below.

• Account Management: Completing the registration process, verifying your identity, and keeping your account active.
• Transaction Processing: Processing deposits and withdrawals securely, and maintaining transaction records.
• Security Assurance: Detecting and preventing fraud, money laundering, and suspicious activity.
• Service Improvement: Analyzing user experience to continuously improve Krikry's platform and services.
• Customer Support: Resolving your issues, answering your questions, and providing support.
• Legal Compliance: Complying with applicable laws, regulatory requirements, and licensing conditions.
• Responsible Gaming: Identifying problematic betting patterns and providing the necessary support.
• Promotional Communications: Sending offers and updates with your consent (unsubscribe at any time).

Krikry does not generally share your information with third parties. However, in the limited circumstances outlined below, sharing may be necessary — and in every case, the highest standards of data protection are applied.

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• KYC Verification Provider: Relevant information may be shared with licensed third parties for identity verification purposes.
• Legal Authorities: Data may be disclosed in response to lawful requests from courts, regulatory bodies, or law enforcement agencies.
• Technology Service Providers: Limited data may be shared with cloud storage and security service providers for platform operations.
• Business Transfer: In the event of a change in Krikry's ownership, user data may be transferred to the new owner, though this policy will continue to apply.

Krikry uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that remember information about your visit.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. The site cannot operate without these.
• Performance Cookies: Analyzes time spent on each page and which features are used most.
• Functionality Cookies: Remembers your preferred language, time zone, and login details.
• Security Cookies: Used to detect fraud and keep your session secure.

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may prevent some Krikry features from working correctly.

Krikry employs industry-leading technology and practices to protect your data. Our security framework is built in multiple layers, ensuring your information remains safe even if one layer is compromised.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — the same standard used by the banking industry.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Verification: Two-Factor Authentication (2FA) is available for account login.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Data Masking: Masking technology is used to protect sensitive information such as payment numbers.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.
• Security Monitoring: Our automated systems operate 24/7 to instantly detect any suspicious activity.

Krikry believes you should have full control over your own data. We respect these rights and do our best to assist with any request you make.

Krikry is an adults-only betting platform. Our services are intended exclusively for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age documentation is required as part of the KYC process.
• If a minor's account is identified, it will be closed and all associated data will be deleted.
• If you suspect a minor has registered, parents or guardians are welcome to contact us.

Krikry may update or revise this Privacy Policy from time to time in response to changes in technology, legislation, or business operations.

• You will be notified of any significant changes via your registered email or through a platform notification.
• Any updated policy will take effect from the date it is published.
• Continued use of Krikry after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Krikry takes all complaints seriously and strives to provide prompt resolutions.

Contact Channels

• Email: support@krikry.ws
• Website: krikry.ws
• Support Portal: Log in to your Krikry account and open a support ticket directly.

We typically respond within 3–5 business days. Complex matters may take up to 30 business days. You will receive a reference number for your request or complaint so you can track its progress.